Shipping policy

SHIPPING POLICY

Last updated: 26 September 2026

AntiRecreation products are generally printed or made to order. This policy explains production, dispatch and delivery.

DELIVERY COSTS AND ESTIMATES
Estimated arrival dates are shown on the product page and in your basket for your selected destination. These estimates include production and transit. Available delivery services and final charges are shown at checkout before you place an order. Unless a different period is agreed with you, we aim to deliver within 30 days of accepting your order.

PRODUCTION AND DISPATCH
Production normally begins soon after an order is accepted. If your order includes a personalised design, we wait two hours before we print it (see below). Production time varies by product, print method and destination. Weekends and public holidays can extend processing. When an order is dispatched, we will send confirmation and tracking information where the carrier provides it.

PERSONALISED DESIGNS: TWO HOURS TO MAKE CHANGES
If your order includes a design you made on one of our design pages, we wait two hours before we print it. Straight after you order, we email you a private link. Until the time given in that email (UK time), you can use the link to change the design itself, such as the words, names, dates, photos or style, and approve it again. The new version then replaces the old one on your order.

The product, size, colour, frame and delivery address stay as you ordered them. To change one of those, or to cancel, use “Pause this order, I need help” on the same link during the two hours: printing stops until we reply. After the two hours, email info@antirecreation.co.uk as soon as you can and we will help if the order has not yet gone to print.

When the two hours end, the design is locked and your order goes to print automatically. If you are happy with it, you do not need to do anything. If the email has not arrived, check your spam or junk folder, or contact us.

SPLIT SHIPMENTS
Items may be produced at different facilities or require different packaging. An order can therefore arrive in more than one parcel and on different days. You will not be charged extra solely because we split a shipment.

DELIVERY AREAS
The destinations currently available are shown at checkout. We may be unable to deliver particular products to some locations. If we cannot fulfil an order to the address supplied, we will contact you and refund any affected item that cannot be delivered.

INTERNATIONAL ORDERS
For delivery outside the United Kingdom, most orders are printed in the country they are delivered to, so no import charges apply. A few items are printed nearby and cross a border: acrylic and aluminium prints for Canada are printed in the United States, and T-shirts, sweatshirts, children's clothing and tote bags for New Zealand are printed in Australia. For those, local duties, taxes or handling charges may apply unless checkout states they are included. These charges are set by the destination authorities and are normally the customer's responsibility. Delivery may be delayed by customs procedures.

ADDRESS DETAILS
Please check the delivery address carefully before placing an order. If you notice an error, contact info@antirecreation.co.uk immediately. We will try to help, but changes may not be possible after production or dispatch. If a parcel is returned because the address supplied was incomplete or incorrect, additional redelivery costs may apply.

DELAYS
Carrier dates are estimates unless we expressly agree a guaranteed service. If delivery is materially delayed, contact us. Where the law gives you a right to set a further reasonable deadline or cancel because goods were not delivered on time, that right applies.

LOST, DAMAGED OR MISSING PARCELS
If tracking says delivered but the parcel is missing, check safe places and with household members or neighbours, then contact us. If a parcel arrives damaged, photograph the outer packaging and the item before discarding anything. Email info@antirecreation.co.uk with your order number and details so we can investigate and provide an appropriate remedy.

CONTACT
For delivery questions, use antirecreation.co.uk/pages/contact or email info@antirecreation.co.uk. We usually reply within two working days.